SHIPPING & RETURNS

Shipping Policy

We send all our parcels within the United Kingdom via Royal Mail Tracked Services – view all our delivery methods below. Once an order is placed, you will receive a confirmation email for your order and a despatch email shortly after it has been fully processed. Working days include Monday - Fridays only, although some parcels can be in transit or delivered on Saturdays – this is not guaranteed. For any queries on orders that have been placed, deliveries and despatches, contact customer services at info@ampmlondon.com and quote your order number.

 

Delivery Options

  • Royal Mail 2nd Class Tracked Delivery

  • 2 - 4 Working Days

  • FREE on all orders within the UK
     

Orders placed on Saturday and Sunday will be processed over the weekend but will not be despatched until the following Monday or working day (excludes Bank Holidays. Postcode restrictions apply).

  • Royal Mail 1st Class Tracked Delivery

  • 1 - 2 Working Days if placed by 1pm Monday - Friday

  • £3.99

 

Orders placed on Saturday and Sunday will be processed over the weekend but will not be despatched until the following Monday or working day (excludes Bank Holidays. Postcode restrictions apply).

DHL Express - International: including Europe, United Stated, Canada, Australia, Asia and Africa.

We are Official Express partners and ship to all countries as stated on their website. Shipping rate and time frame outside of the UK is calculated at the checkout.

Return & Exchange Policy

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 14 days

  • The Goods are in the original packaging

  • The Goods are not damaged, worn or stained

 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the following address:

Divine Solutions T/A AM:PM London
3 Northumberland Park
London
N17 0TA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we use an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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